Delivery & Shipping Policy

Digital products only

Vale is software (desktop application and optional browser extension). We do not sell physical goods. There is no courier, postal, or freight shipping.

How delivery works

• During early access, download links are provided by email invite after you join the waitlist and receive an invite.
• After you install Vale and sign in, Free features are available immediately.
• Paid Power access is unlocked digitally in the app after successful checkout (Stripe or Paymob) or after starting a Vale-owned Power trial — usually within minutes. Use Settings → Billing → Refresh status if features stay locked.
• App updates are delivered digitally through Vale’s auto-update channel when you are online.

Delivery time

Digital access is typically available immediately after payment confirmation or invite delivery. Email delivery of invites depends on your mail provider; check spam if you do not see a message.

Geographic availability

Vale is offered worldwide as downloadable software for Windows, macOS, and Linux, subject to early-access invite eligibility. Payment currency may be USD (Stripe) or EGP (Paymob) depending on your Payment Provider preference and region.

Failed or delayed delivery

If you paid but Power did not unlock, or you did not receive an expected invite email, contact us:

• Email: support@valeapp.app
• Phone: +20 155 297 3523
• Or use the feedback form (billing type)

Merchant

Sold by TlBSTAION, Tala, Menoufia, Egypt.

This policy describes digital delivery of Vale. It is a product-accurate draft, not formal legal advice.